Refund policy

Return & Refund Policy – Raza E Store

Effective Date: July 16, 2026

At Raza E Store, customer satisfaction is our priority. We are committed to providing a secure, transparent, and reliable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must meet the following conditions:

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, accessories, and documentation.

  • Be accompanied by a valid proof of purchase or order confirmation.

Products returned without meeting these requirements may not qualify for a refund or exchange.

How to Request a Return

To initiate a return, please contact our Customer Support team before sending any item back.

Email: support@razaestore.com

Please include:

  • Your order number

  • Your full name

  • The reason for the return

  • Photos of the product (if applicable)

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please Note: Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if you receive an item that is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing parts

Please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping package and label

After review, we will offer an appropriate solution, which may include a replacement, exchange, store credit, or refund.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

  • Opened or used personal care or beauty products

  • Items showing signs of use, misuse, or accidental damage

  • Clearance, promotional, or final sale items

  • Gift cards

  • Digital products (if applicable)

Exchanges

We currently replace items only if they are received damaged, defective, or incorrect.

If you require an exchange, please contact our support team, and we will assist you promptly.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Your refund will be issued to your original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider or financial institution.

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After an order has entered processing or has been shipped, cancellation requests may not be possible.

If cancellation is approved before shipment, a full refund will be issued to the original payment method.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Raza E Store

Email: support@razaestore.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Our Commitment

At Raza E Store, we are dedicated to:

  • Delivering high-quality products.

  • Providing secure and reliable online shopping.

  • Offering responsive customer support.

  • Maintaining fair, transparent, and customer-focused policies.

  • Building long-term trust with every customer.

Thank you for choosing Raza E Store. We appreciate your business and look forward to serving you with confidence and care.